Privacy Policy - SynergyLynk Trust Center

Important Notice

SynergyLynk LLC ("SynergyLynk," "we," "us," "our") is committed to protecting the privacy and security of the information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights with respect to that information. It applies to our website (synergylynk.com), our client portal, and all services we provide.

1. Information We Collect

1a. Information You Provide Directly

Contact and account information: name, company name, job title, email address, phone number, mailing address

Billing information: credit card details, billing address (processed via PCI-compliant payment processors; SynergyLynk does not store full card numbers)

Support requests and communications: tickets, emails, chat transcripts

Service configuration data: domain names, server settings, account preferences

1b. Information Collected Automatically

IP address, browser type and version, operating system

Pages visited on synergylynk.com, time spent, referring URLs

Cookies and similar tracking technologies (see Section 5 below)

Log data from services you access or administer through our platform

1c. Information from Third Parties

Identity verification data from payment processors (e.g., Stripe, PayPal)

Technical data shared by cloud providers (Azure, AWS, Google Cloud) in connection with services we manage on your behalf

2. How We Use Your Information

We use the information we collect for the following purposes:

To provision, operate, maintain, and improve our Services

To process payments and manage billing

To respond to support requests and communicate with you about your account

To send transactional communications (invoices, service alerts, security notices)

To send marketing communications, where you have opted in, and you may opt out at any time

To comply with legal obligations and respond to lawful requests from authorities

To detect, investigate, and prevent fraud, abuse, and security incidents

To analyze usage trends and improve our website and service experience

3. How We Share Your Information

SynergyLynk does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:

Service Providers: We share information with trusted vendors who help us operate our business (payment processors, hosting infrastructure, email service providers, monitoring tools) under confidentiality agreements

Cloud Technology Partners: Data is processed through Microsoft Azure, AWS, or Google Cloud as part of service delivery; each partner's data processing terms apply

Legal Compliance: We may disclose information when required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights or the safety of others

Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, customer information may be transferred as part of that transaction with advance notice

With Your Consent: We may share information for any other purpose with your explicit consent

4. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

Active account data is retained for the duration of the service relationship

Billing and financial records are retained for a minimum of seven (7) years for tax and accounting compliance

Support and communication records are retained for three (3) years

Upon account termination, data is purged within 30 days unless a longer retention is required by law or an active dispute

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. Types of cookies we use:

Essential cookies: required for the website and portal to function correctly (session management, authentication)

Analytics cookies: used to understand how visitors interact with our site (e.g., Google Analytics)

Preference cookies: used to remember your settings and choices

You may control cookie preferences through your browser settings or a cookie consent tool displayed on our site. Disabling non-essential cookies will not affect your ability to use core services but may affect website functionality. A cookie consent banner will be displayed on synergylynk.com as required under applicable law.

6. Data Security

SynergyLynk employs industry-standard administrative, technical, and physical safeguards to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest where applicable

Access controls limiting employee access to personal data on a need-to-know basis

Regular security assessments and monitoring

Vendor security review processes

No method of transmission or storage is 100% secure. In the event of a data security incident affecting your personal information, we will notify you in accordance with applicable law and Section 11 of our Terms of Service.

7. Your Rights Under GDPR (EEA/UK Residents)

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) and UK GDPR:

Right of Access: Request a copy of the personal data we hold about you

Right to Rectification: Request correction of inaccurate or incomplete personal data

Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations

Right to Restriction of Processing: Request that we limit how we use your data in certain circumstances

Right to Data Portability: Request your data in a structured, machine-readable format

Right to Object: Object to processing based on legitimate interests or for direct marketing

Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, contact us at: [email protected]. We will respond to all valid requests within 30 days. You also have the right to lodge a complaint with your applicable data protection supervisory authority.

8. Your Rights Under CCPA/CPRA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you the following rights:

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you

Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions

Right to Correct: Request correction of inaccurate personal information

Right to Opt Out of Sale or Sharing: We do not sell personal information. If this changes, you will be notified and provided an opt-out mechanism

Right to Limit Use of Sensitive Personal Information: Request that we limit use of sensitive personal information to specified purposes

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a CCPA request, contact us at: [email protected] or call 1-888-750-6422. We will respond within 45 days.

9. New Jersey Data Privacy

SynergyLynk complies with the New Jersey Data Privacy Act (NJDPA) effective January 2025. New Jersey residents have rights to access, correct, delete, and port their personal data, and to opt out of targeted advertising and the sale of personal data. To exercise your NJ rights, contact us at [email protected].

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 16, we will delete it promptly. If you believe we may have such information, please contact us immediately.

11. Links to Third-Party Websites

Our website may contain links to third-party websites, portals, or platforms (including our technology partner portals). SynergyLynk is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfers

SynergyLynk operates in the United States. If you access our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. Where required by applicable law, we will implement appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) for transfers from the EEA.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on synergylynk.com with a revised effective date and, where required, by email. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Privacy & Data Contact

SynergyLynk LLC
1992 Morris Ave #259, Union, NJ 08073
Email: [email protected]
Phone: 1-888-750-6422
Website: www.synergylynk.com

Questions About Compliance or Legal Terms?

Our dedicated trust and security team is available to help clarify our policies.

Contact Privacy Team Call Support